How to add custom fields to Service/SLA

[damjanlepceski]

Hey there,
is there a way to add custom fields to Services or SLAs (similar to adding FreeText fields to Tickets)?
My second question, is it possible to attach a file to Service/SLA, which would be the respective agreement documentation for that Service/SLA so that whenever I open the Service/SLA I could access the documentation directly from its window.
Thanks in advance,
Best
Damjan.

[crythias]

My second question, is it possible to attach a file to Service/SLA, which would be the respective agreement documentation for that Service/SLA so that whenever I open the Service/SLA I could access the documentation directly from its window.

Maybe, but it'd be something like editing the appropriate dtl (hopefully in your own theme.)

Like here in AgentTicketZoom.dtl

Code: Select all

<!-- dtl:block:SLA -->
                        <label>$Text{"Service Level Agreement"}:</label>
                        <p class="Value" title="$QData{"SLA"}">$QData{"SLA","18"}</p>
                        <div class="Clear"></div>
<!-- dtl:block:SLA -->

maybe make it look like:

Code: Select all

<!-- dtl:block:SLA -->
                        <label>$Text{"Service Level Agreement"}:</label>
                        <p class="Value" title="$QData{"SLA"}"><a href="http://path/to/$QData{"SLA"}.pdf" target="_blank">$QData{"SLA","18"}</a></p>
                        <div class="Clear"></div>
<!-- dtl:block:SLA -->

Code isn't tested. If you adjust Standard/*.dtl, they will be overwritten upon upgrade.

[Aaron pizz]

Can Anybody know how to test the SLA????