Forward or Reply to any Article

[shaned123]

I would like to be able to 'Forward' all articles associated with a ticket regardless of the state of ownership or current queue of the ticket. I have updated the Ticket::Frontend::AgentTicketForward###RequiredLock = No but would like to allow Agents with ro privileges to be able to forward the ticket as well.

Is this possible without modifying code?

Thanks!

[renee]

Have you tried to set Ticket::Frontend::AgentTicketForward###Permission to 'ro'?

[shaned123]

That was the trick - thank you!