Hide a specific TicketFreeKey in AgentTicketZoom

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shostakovich
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Posts: 146
Joined: 11 Apr 2011, 08:11
Znuny Version: 3.2.5

Hide a specific TicketFreeKey in AgentTicketZoom

Post by shostakovich »

Hi,

I want TicketFreeKey5/TicketFreeText5 not to be shown in AgentTicketZoom. Unlike e.g. in Sysconfig, "ViewPriority", visible FreeText fields can not be defined via Sysconfig, right?

Will I have to edit AgentTicketZoom.dtl?

TIA
Michael
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MichaelR
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Joined: 12 Oct 2010, 01:35
Znuny Version: 3.0.9
Company: LRS Health

Re: Hide a specific TicketFreeKey in AgentTicketZoom

Post by MichaelR »

Change the DTL, comment out the generic TicketFreeText block, uncomment/add each TicketFreeText1,2,3 etc... block but leaving out the ones you do not want.

Not to hard :)
OTRS: 3.0.9 & ITSM 3.0.4 - OS: Windows 7 - DB: MySQL - Heaps of random/useful hacks :)
[Major Code Changes]
ArticleFreeTime1-3
Ability to search ArticleFreeText
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crythias
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Re: Hide a specific TicketFreeKey in AgentTicketZoom

Post by crythias »

or alternatively add javascript to display:none those fields.
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shostakovich
Znuny advanced
Posts: 146
Joined: 11 Apr 2011, 08:11
Znuny Version: 3.2.5

Re: Hide a specific TicketFreeKey in AgentTicketZoom

Post by shostakovich »

MichaelR wrote:Change the DTL, comment out the generic TicketFreeText block, uncomment/add each TicketFreeText1,2,3 etc... block but leaving out the ones you do not want.
I was hoping I missed something in Sysconfig :) Yes, did it this way, thanks also Crythias.
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