Ticket States only available to certain queues
Moderator: crythias
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jfreeman2nc
- Znuny advanced
- Posts: 136
- Joined: 04 Oct 2010, 14:14
- Znuny Version: 3.0.10; 3.1.4
- Location: US, SC
- Contact:
Ticket States only available to certain queues
I have searched but have not found a clear answer, is it possible to assign ticket states to certain queues? Members of certain queues are requesting specialized ticket states for metrics, but I have other queues that will have no need for these additional states.
OTRS 3.1.4
Windows Server 2008 R2
MySQL
OTRS 3.0.10 - soon to be 3.0.12 or 3.1.4
Windows Server 2008 R2
MySQL DB
Windows Server 2008 R2
MySQL
OTRS 3.0.10 - soon to be 3.0.12 or 3.1.4
Windows Server 2008 R2
MySQL DB
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crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Ticket States only available to certain queues
no, but you can use my queue javascript hack to do it.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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jfreeman2nc
- Znuny advanced
- Posts: 136
- Joined: 04 Oct 2010, 14:14
- Znuny Version: 3.0.10; 3.1.4
- Location: US, SC
- Contact:
Re: Ticket States only available to certain queues
Is this javascript located in the how-to section?
OTRS 3.1.4
Windows Server 2008 R2
MySQL
OTRS 3.0.10 - soon to be 3.0.12 or 3.1.4
Windows Server 2008 R2
MySQL DB
Windows Server 2008 R2
MySQL
OTRS 3.0.10 - soon to be 3.0.12 or 3.1.4
Windows Server 2008 R2
MySQL DB
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Ticket States only available to certain queues
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask