Mail listening : how to check user emails from 'from' field

[Otabutin]

Hello,

We have configured a mail listening for ticket creation and update. It works well so far.
But when testing all mails are accepted even if I out the 'trusted' option to 'No' in my POP3 account definition.
What I try to do in version 3.0.9 is to have this :
The mail is imported as ticket or update a follow-up only if the from email corresponds to one agent / customer email encoded in the system in Agents / Customers.
Can someone give me the configuration for that ?

Not clear for the documentation of my searches how to do it.

Thanks in advance.

[crythias]

Agents shouldn't be sending updates via email. It's easy to spoof being an agent.

http://forums.otrs.org/viewtopic.php?f=60&t=6586 might help the other case.

"Trusted" means only that any otrs-specific headers will be accepted from that email.

[Otabutin]

Hello,

Actually I would like to check especially for customers that no new incidents are automaitcally created with 'from' mails not present in the customers e-mails.
I have well found the forum topic you indicate but at modification we had an error in the postmaster.pl page when retrying to fetch a new mail.
As we want to keep an installation as standard as possible, we will not modify the newticket.pl page I think.

So I cannot do a filter telling if customer user is not found , ignore the mail ?

[crythias]

I'm not sure what the problem or error message you're encountering is.

There is no built-in way to ignore tickets from people who aren't in the system.

[Otabutin]

Hello Crythias,

We finally manage not to continue in the processing of the page when a mail not in the system is listened.
By using the indications in :
http://forums.otrs.org/viewtopic.php?f=60&t=6586
It can be useful to re-use in the notice in the system log this parameter to know which email has been refused :
GetParam{SenderEmailAddress};

Thanks for your help !