Is it possible to trace IMAP/IMAPS communication?

[ericchaves]

Hi Guys,

I'm using and Google Appgs (gmail) account for my OTRS service. I've changed the crontab to fetch mail every 5 up to 10 minutes and very often I got an error message saying that OTRS can't connect to IMAPS. This problem is intermittent, sometimes it appears and then it goes away, but it makes my service very unreliable. To make things worst if I connect from a regular mail client everything goes well.

My guess is that this is not an issue with OTRS per but instead something with Gmail however in order to be sure I would like to check what IMAP Server is claiming. Is there a way to save the communication between OTRS and IMAPS server?

Thanks in advance,

Eric.

[crythias]

You could use a network trace module, but the error message (what is it?) might hold a clue. It *might* be that you're trying too often.

[grgelisha]

I noticed this message quite often.. could anyone foresee the reason for this message??
"Sat Aug 20 11:01:08 2011 error OTRS-PMAccount-10 Can't send message: 550Enter message, ending with "." on a line by itself"

[ericchaves]

Hi Crythias,

I was suspicious of that we could be hammering the server too, but since I could access the account from another mail client in the exactly same time that OTRS wasn't, I rule it out. Anyway we will be moving to a local exchange in two weeks.

Regarding your suggestion ,by network trace module you mean an OTRS network trace module or a network sniffer? A network sniffer won't help me because google uses IMAPS which is encrypted by TLS. Now if we are talking about an OTRS trace module, where can I get it? I don't see it in the package manager list in configuration GUI.

Cheers,

You could use a network trace module, but the error message (what is it?) might hold a clue. It *might* be that you're trying too often.