Email issue [SOLVED]

[jawood2005]

This may not be the best place to post this (I'm also posting on the Turnkey Forum when I can get access), but I wanted to see if someone around here may be able to help. I've been able to learn quite a bit about OTRS over the past few weeks (thanks in no small part to you guys), so now we're going live. I had been setting up and demonstrating OTRS as an appliance on VirtualBox; the appliance was downloaded from Turnkey. Everything worked great, so we deployed the Turnkey/OTRS build to the Amazon Cloud. Everything seemed to go well until I realized that no email notification were going out. I did nothing differently between the two builds with either Auto Responses or Notification(Events). Registering users don't even get emails containing their passwords.

So what I'm trying to find out here is what I can do to enable email notifications on the Amazon cloud distro of Turnkey/OTRS. I've been through pages of SysConfig options and have been poring through files via Webmin and have not found it yet.

Thank you so much for your help, and if I need to ask this elsewhere, please let me know.

[Wolfgangf]

As a starting point you could
- check the settings in Sysconfig-> Core::Sendmail
- check your otrs log for any messages regarding sending mail
- check the maillog

[jawood2005]

Core::SendMail is identical to the desktop version that I had been running, and both the system log and the mail log say that the messages have been sent. They're just not being received, apparently.

[grgelisha]

I too facing similar issue.
My System Log says "Sent agent New ticket notification" But I cant see notification.. Anticipating the needful plz..

[renee]

Do you use a "local" mechanism (either sendmail or a local SMTP server)? Is this configured correctly? Do you have access to mail log files (not the OTRS logs)?

[grgelisha]

Do you use a "local" mechanism (either sendmail or a local SMTP server)? Is this configured correctly? Do you have access to mail log files (not the OTRS logs)?

I Can See the error message next after new ticket being created
Can't send message: 550Enter message, ending with "." on a line by itself

[jawood2005]

I think the initial issue has been solved as we can now send email notifications to GMail accounts. However, we have still been unable to send to other mail services. We are using SMTP. When I check the system logs, it tells me that the email address(es) do(es) not exist.

[crythias]

You might want to make sure this is filled in properly:
SendmailNotificationEnvelopeFrom

Default value:
If set, this address is used as envelope from header in outgoing notifications. If no address is specified, the envelope from header is empty.

[grgelisha]

Hi Crythias,

I would appreciate if you Could respond to my Issue plz..

[jawood2005]

I finally solved my problem for good. Instead of using smtp to send from Google, we switched back to Sendmail, which I reconfigured in the Webmin interface. Once I got that done, we all received all of the test messages that were never delivered.