Hi.
I'm a new to otrs and i am struggling to create tickets from external mail. i have managed to to set up a postmaster account that fetches mail from a mail server and otrs creates a ticket of the mail i send but it locks like this.
[ Ticket#: 2011081799137 ]
for <otrs@laas.se>; Wed, 17 Aug 2011 12:18:11 +0200 (CEST)
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i wound like to send mail from my mail client with subject Testing and a message Testing otrs and i wound like it to show up in otrs like this
[ Ticket#: 2011081799137 ] Testing
From: xxx.xxx.com
To: Test MASTER
Subject: Testing
Testing otrs
is it possible ? and if so could someone please help me configure it.
Regards Mattias
How to create ticket by sending a external mail to otrs?
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Re: How to create ticket by sending a external mail to otrs?
This is the default. Can you have a look at the system log? Is there anything that looks suspicious? Can you post the source (including headers etc) of the original mail?
Need a Perl/OTRS developer? You can contact me at info@perl-services.de
Re: How to create ticket by sending a external mail to otrs?
Her is the PostMasterMailbox log and otrs.log output and in the bottom the ticket created by otrs
./PostMasterMailbox.pl -t POP3 -d 2
Net::POP3>>> Net::POP3(2.29)
Net::POP3>>> Net::Cmd(2.29)
Net::POP3>>> Exporter(5.63)
Net::POP3>>> IO::Socket::INET(1.31)
Net::POP3>>> IO::Socket(1.31)
Net::POP3>>> IO::Handle(1.28)
Net::POP3=GLOB(0x9937af8)<<< +OK Dovecot ready.
Net::POP3=GLOB(0x9937af8)>>> USER otrs
Net::POP3=GLOB(0x9937af8)<<< +OK
Net::POP3=GLOB(0x9937af8)>>> PASS ....
Net::POP3=GLOB(0x9937af8)<<< +OK Logged in.
Net::POP3=GLOB(0x9937af8)>>> STAT
Net::POP3=GLOB(0x9937af8)<<< +OK 1 1545
Net::POP3=GLOB(0x9937af8)>>> LIST
Net::POP3=GLOB(0x9937af8)<<< +OK 1 messages:
POP3: Message 1/1 (otrs/mail.wbt.wmdata.com)
Net::POP3=GLOB(0x9937af8)>>> LIST 1
Net::POP3=GLOB(0x9937af8)<<< +OK 1 1545
Net::POP3=GLOB(0x9937af8)>>> RETR 1
Net::POP3=GLOB(0x9937af8)<<< +OK 1545 octets
Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/System/PostMaster/Filter/MatchDBSource.pm line 119.
New Ticket created!
TicketNumber: 2011082299168
TicketID: 1086
Priority: 3 normal
State: new
Use of uninitialized value $GetParam{"X-OTRS-CustomerNo"} in concatenation (.) or string at /opt/otrs/Kernel/System/PostMaster/NewTicket.pm line 173.
CustomerID:
Use of uninitialized value $GetParam{"X-OTRS-CustomerUser"} in concatenation (.) or string at /opt/otrs/Kernel/System/PostMaster/NewTicket.pm line 174.
CustomerUser:
From:
To:
Subject:
MessageID:
Queue: Raw
SenderType: customer
ArticleType: email-external
Net::POP3=GLOB(0x9937af8)>>> DELE 1
Net::POP3=GLOB(0x9937af8)<<< +OK Marked to be deleted.
Net::POP3=GLOB(0x9937af8)>>> QUIT
Net::POP3=GLOB(0x9937af8)<<< +OK Logging out, messages deleted.
POP3: Connection to mail.wbt.wmdata.com closed.
root@ccb-web1:/opt/otrs/bin# [Mon Aug 22 12:54:47 2011][Debug][main::Fetch][128] Global OTRS email handle (PostMasterMailbox.pl) started...
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetMessageBody][465] It's a plain (not mime) email!
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Content-Transfer-Encoding; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Content-Transfer-Encoding; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetCharset][373] Got no charset from email body! Take iso-8859-1!
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetCharset][314] Got charset from mime body: ISO-8859-1
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Content-Type; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Content-Type; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetReturnContentType][407] Changed ContentType from 'text/plain' to 'text/plain'.
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: From; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: To; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Cc; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Reply-To; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: ReplyTo; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Subject; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Message-ID; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Message-Id; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Resent-To; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Resent-From; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Precedence; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Mailing-List; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: List-Id; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: List-Archive; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Errors-To; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: References; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: In-Reply-To; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: X-Loop; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: X-Spam-Flag; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: X-Spam-Status; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: X-Spam-Level; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: X-No-Loop; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: X-Priority; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Importance; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: X-Mailer; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: User-Agent; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Organization; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: X-Original-To; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Delivered-To; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Return-Path; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Content-Type; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Content-Type; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetReturnContentType][407] Changed ContentType from 'text/plain' to 'text/plain'.
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::PostMaster::Filter::MatchDBSource::Run][118] Filter: '*' '' =~ /_TEST_/i matched NOT!
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::PostMaster::Filter::MatchDBSource::Run][118] Filter: 'test' '' =~ /grekenistan@hotmail.com/i matched NOT!
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::PostMaster::Filter::Match::Run][114] '' =~ /otrs@laas.se/i matched NOT!
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::Ticket::Number::Date::TicketCreateNumber][50] Read counter from /opt/otrs/var/log/TicketCounter.log: 167
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::Ticket::Number::Date::TicketCreateNumber][68] Write counter: 168
[Mon Aug 22 12:54:47 2011][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2011082299168/] created (TicketID=1086,Queue=Raw,Priority=3 normal,State=new)
[Mon Aug 22 12:54:47 2011][Notice][Kernel::System::MailAccount::POP3::_Fetch] POP3: Fetched 1 email(s) from otrs/mail.wbt.wmdata.com.
[Mon Aug 22 12:54:47 2011][Debug][main::Fetch][191] Global OTRS email handle (PostMasterMailbox.pl) stopped.
>From otrs Mon Aug 22 12:54:22 2011
Return-Path: <grekenistan@hotmail.com>
X-Original-To: otrs@laas.se
Delivered-To: otrs@laas.se
Received: from bay0-omc1-s14.bay0.hotmail.com (bay0-omc1-s14.bay0.hotmail.com
[65.54.190.25])
by mail.wbt.wmdata.com (Postfix) with ESMTP id 827ACA0881
for <otrs@laas.se>; Mon, 22 Aug 2011 12:54:22 +0200 (CEST)
Received: from BAY146-W30 ([65.54.190.61]) by bay0-omc1-s14.bay0.hotmail.com with
Microsoft SMTPSVC(6.0.3790.4675);
Mon, 22 Aug 2011 03:54:21 -0700
Message-ID: <BAY146-W30AF668809CAF688008925BE2F0@phx.gbl>
Content-Type: multipart/alternative;
boundary="_45f694fb-0f1d-4b56-b4a8-f2ad35bab09c_"
X-Originating-IP: [85.119.130.132]
From: mattias chrisetnsen <grekenistan@hotmail.com>
To: <otrs@laas.se>
Subject: dsfdsfsdf
Date: Mon, 22 Aug 2011 12:54:20 +0200
Importance: Normal
MIME-Version: 1.0
X-OriginalArrivalTime: 22 Aug 2011 10:54:21.0635 (UTC) FILETIME=[D9369130:01CC60B9]
--_45f694fb-0f1d-4b56-b4a8-f2ad35bab09c_
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
sdfsdfsdf =
--_45f694fb-0f1d-4b56-b4a8-f2ad35bab09c_
Content-Type: text/html; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
<html>
<head>
<style><!--
.hmmessage P
{
margin:0px=3B
padding:0px
}
body.hmmessage
{
font-size: 10pt=3B
font-family:Tahoma
}
--></style>
</head>
<body class=3D'hmmessage'><div dir=3D'ltr'>
sdfsdfsdf </div></body>
</html>=
./PostMasterMailbox.pl -t POP3 -d 2
Net::POP3>>> Net::POP3(2.29)
Net::POP3>>> Net::Cmd(2.29)
Net::POP3>>> Exporter(5.63)
Net::POP3>>> IO::Socket::INET(1.31)
Net::POP3>>> IO::Socket(1.31)
Net::POP3>>> IO::Handle(1.28)
Net::POP3=GLOB(0x9937af8)<<< +OK Dovecot ready.
Net::POP3=GLOB(0x9937af8)>>> USER otrs
Net::POP3=GLOB(0x9937af8)<<< +OK
Net::POP3=GLOB(0x9937af8)>>> PASS ....
Net::POP3=GLOB(0x9937af8)<<< +OK Logged in.
Net::POP3=GLOB(0x9937af8)>>> STAT
Net::POP3=GLOB(0x9937af8)<<< +OK 1 1545
Net::POP3=GLOB(0x9937af8)>>> LIST
Net::POP3=GLOB(0x9937af8)<<< +OK 1 messages:
POP3: Message 1/1 (otrs/mail.wbt.wmdata.com)
Net::POP3=GLOB(0x9937af8)>>> LIST 1
Net::POP3=GLOB(0x9937af8)<<< +OK 1 1545
Net::POP3=GLOB(0x9937af8)>>> RETR 1
Net::POP3=GLOB(0x9937af8)<<< +OK 1545 octets
Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/System/PostMaster/Filter/MatchDBSource.pm line 119.
New Ticket created!
TicketNumber: 2011082299168
TicketID: 1086
Priority: 3 normal
State: new
Use of uninitialized value $GetParam{"X-OTRS-CustomerNo"} in concatenation (.) or string at /opt/otrs/Kernel/System/PostMaster/NewTicket.pm line 173.
CustomerID:
Use of uninitialized value $GetParam{"X-OTRS-CustomerUser"} in concatenation (.) or string at /opt/otrs/Kernel/System/PostMaster/NewTicket.pm line 174.
CustomerUser:
From:
To:
Subject:
MessageID:
Queue: Raw
SenderType: customer
ArticleType: email-external
Net::POP3=GLOB(0x9937af8)>>> DELE 1
Net::POP3=GLOB(0x9937af8)<<< +OK Marked to be deleted.
Net::POP3=GLOB(0x9937af8)>>> QUIT
Net::POP3=GLOB(0x9937af8)<<< +OK Logging out, messages deleted.
POP3: Connection to mail.wbt.wmdata.com closed.
root@ccb-web1:/opt/otrs/bin# [Mon Aug 22 12:54:47 2011][Debug][main::Fetch][128] Global OTRS email handle (PostMasterMailbox.pl) started...
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetMessageBody][465] It's a plain (not mime) email!
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Content-Transfer-Encoding; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Content-Transfer-Encoding; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetCharset][373] Got no charset from email body! Take iso-8859-1!
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetCharset][314] Got charset from mime body: ISO-8859-1
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Content-Type; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Content-Type; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetReturnContentType][407] Changed ContentType from 'text/plain' to 'text/plain'.
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: From; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: To; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Cc; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Reply-To; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: ReplyTo; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Subject; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Message-ID; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Message-Id; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Resent-To; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Resent-From; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Precedence; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Mailing-List; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: List-Id; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: List-Archive; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Errors-To; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: References; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: In-Reply-To; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: X-Loop; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: X-Spam-Flag; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: X-Spam-Status; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: X-Spam-Level; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: X-No-Loop; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: X-Priority; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Importance; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: X-Mailer; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: User-Agent; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Organization; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: X-Original-To; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Delivered-To; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Return-Path; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Content-Type; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetParam][228] Get: Content-Type; ReturnLine: ; OrigLine:
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::EmailParser::GetReturnContentType][407] Changed ContentType from 'text/plain' to 'text/plain'.
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::PostMaster::Filter::MatchDBSource::Run][118] Filter: '*' '' =~ /_TEST_/i matched NOT!
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::PostMaster::Filter::MatchDBSource::Run][118] Filter: 'test' '' =~ /grekenistan@hotmail.com/i matched NOT!
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::PostMaster::Filter::Match::Run][114] '' =~ /otrs@laas.se/i matched NOT!
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::Ticket::Number::Date::TicketCreateNumber][50] Read counter from /opt/otrs/var/log/TicketCounter.log: 167
[Mon Aug 22 12:54:47 2011][Debug][Kernel::System::Ticket::Number::Date::TicketCreateNumber][68] Write counter: 168
[Mon Aug 22 12:54:47 2011][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2011082299168/] created (TicketID=1086,Queue=Raw,Priority=3 normal,State=new)
[Mon Aug 22 12:54:47 2011][Notice][Kernel::System::MailAccount::POP3::_Fetch] POP3: Fetched 1 email(s) from otrs/mail.wbt.wmdata.com.
[Mon Aug 22 12:54:47 2011][Debug][main::Fetch][191] Global OTRS email handle (PostMasterMailbox.pl) stopped.
>From otrs Mon Aug 22 12:54:22 2011
Return-Path: <grekenistan@hotmail.com>
X-Original-To: otrs@laas.se
Delivered-To: otrs@laas.se
Received: from bay0-omc1-s14.bay0.hotmail.com (bay0-omc1-s14.bay0.hotmail.com
[65.54.190.25])
by mail.wbt.wmdata.com (Postfix) with ESMTP id 827ACA0881
for <otrs@laas.se>; Mon, 22 Aug 2011 12:54:22 +0200 (CEST)
Received: from BAY146-W30 ([65.54.190.61]) by bay0-omc1-s14.bay0.hotmail.com with
Microsoft SMTPSVC(6.0.3790.4675);
Mon, 22 Aug 2011 03:54:21 -0700
Message-ID: <BAY146-W30AF668809CAF688008925BE2F0@phx.gbl>
Content-Type: multipart/alternative;
boundary="_45f694fb-0f1d-4b56-b4a8-f2ad35bab09c_"
X-Originating-IP: [85.119.130.132]
From: mattias chrisetnsen <grekenistan@hotmail.com>
To: <otrs@laas.se>
Subject: dsfdsfsdf
Date: Mon, 22 Aug 2011 12:54:20 +0200
Importance: Normal
MIME-Version: 1.0
X-OriginalArrivalTime: 22 Aug 2011 10:54:21.0635 (UTC) FILETIME=[D9369130:01CC60B9]
--_45f694fb-0f1d-4b56-b4a8-f2ad35bab09c_
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
sdfsdfsdf =
--_45f694fb-0f1d-4b56-b4a8-f2ad35bab09c_
Content-Type: text/html; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
<html>
<head>
<style><!--
.hmmessage P
{
margin:0px=3B
padding:0px
}
body.hmmessage
{
font-size: 10pt=3B
font-family:Tahoma
}
--></style>
</head>
<body class=3D'hmmessage'><div dir=3D'ltr'>
sdfsdfsdf </div></body>
</html>=
Last edited by bobsnee on 24 Feb 2012, 13:07, edited 1 time in total.
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- Znuny advanced
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Re: How to create ticket by sending a external mail to otrs?
bobsnee,
Suggesting couple of pointers - they may help.
1. Did you ensure that POP3 of email server is enabled, especially you are using Lotus Domino?
2. In the SMTP configuration, do not specify the password, leave it blank. Just specify the username of the email account and that should work.
Lemme know if you have any queries pls.
Chetan
Suggesting couple of pointers - they may help.
1. Did you ensure that POP3 of email server is enabled, especially you are using Lotus Domino?
2. In the SMTP configuration, do not specify the password, leave it blank. Just specify the username of the email account and that should work.
Lemme know if you have any queries pls.
Chetan
Best Regards
Chetan
OTRS 3.06
ITSM 3.1
MySQL
Windows 7 Ultimate
Chetan
OTRS 3.06
ITSM 3.1
MySQL
Windows 7 Ultimate
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Re: How to create ticket by sending a external mail to otrs?
Also, there seems to be a problem with PostMaster filter. Why could that be?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Please edit your signature to include your OTRS version, Operating System, and database type.
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