So what I want to do is change the type when replying to a ticket.
When a I reply it automatically changes to "agent – email-external".
What I want to do is have 2 conversations going within the same ticket, and would like to add custom feilds that you select when replying to an email etc "Email to Customer", "Email to Operator", "Email to Management".
Basically it would make it easier for me to browse through tickets and see the activity.
"agent– email-external" Change this?
Moderator: crythias
"agent– email-external" Change this?
OTRS 3.0.7 installed on Linux. Agents access it, customers emails us.
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crythias
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Re: "agent– email-external" Change this?
TicketFreeText field that's mandatory?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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