Sending 'NewTicket Auto Response' to all persons in the mail

[ozcin]

Hello,

I configured auto responses, they work fine. However, I want to configure the OTRS to send the new ticket auto response mail to all e-mail addresses in the mail.

Example: X is sending an e-mail to us. In his e-mail, at to field, there are also persons like Y and Z. In addition to this, at cc field, there are another persons like T, U, V.

Currently, OTRS sends new ticket auto response to only X. However, I want OTRS to send new ticket auto response to also the persons Y,Z,T,U,V .

Is it possible?

Our OTRS version is 3.0.7

Best Regards,

Ozcan YILDIZ

[jojo]

this would require development