Hello,
I´m with problems with new email ticket, on the new email ticket screen some fields are disable, see the print screen. My doubt is how can i able this fields ?
Thanks.
Regards
[SOLVED]Problems with new email ticket
Moderator: crythias
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paulosergio
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- Joined: 28 Jul 2011, 19:43
- Znuny Version: 3.0.9
- Real Name: Paulo Sergio Ueda Braghetto
- Company: Rio branco
[SOLVED]Problems with new email ticket
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Last edited by paulosergio on 24 Aug 2011, 17:46, edited 1 time in total.
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crythias
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Re: Problems with new email ticket
Services are assigned to customers. Once a customer is chosen, the services [he has purchased?] will display. Once the services display, and one is chosen, the SLA(s) available for the service are displayed.
No, you can't link a service to a Queue.
No, you can't link a service to a Queue.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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paulosergio
- Znuny newbie
- Posts: 35
- Joined: 28 Jul 2011, 19:43
- Znuny Version: 3.0.9
- Real Name: Paulo Sergio Ueda Braghetto
- Company: Rio branco
Re: [SOLVED]Problems with new email ticket
Thanks crythias
Regards!
Regards!