Procurement Process

[uwepaetzold]

Hello to everybody,

We are planning to implement OTRS: ITSM in our company (small IT service company) and we want to include a procurement process map with the following requirements:

1. Customised different approvers and approval steps (with external customers and inhouse)
2. Definition of which persons are allowed to initiate/execute orders
3. Separate command button in the toolbar [New Order] (analogous to [New Ticket]
4. Describe of demand as free text or using a pre-defined basket of goods (CI?); Stating the purchase price (free text box?)
5. Approver will be notified by mail (with link to the OTRS page) about objects to be approved
6. Summary list of orders with status and total order value for the respective approver

Is ist generally useful / reasonable, to initiate the following IMACD processes (after execution of an order (from delivery to service dispatcher)) as a parent-child ticket?

I would appreciate suggestions and constructive criticism of our approach.

Thanks and regards,

Uwe Paetzold