What is the process for approving a change request?
Is it done with workorders or can the Change State be modified on the change as a whole?
I'm obviously missing something here.
Thanks in advance for the help.
SB
OTRS: 3.0.9
ITSM: 3.0.4
How to approve a Change Request
Moderator: crythias
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- Znuny newbie
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- Joined: 27 Jul 2011, 21:22
- Znuny Version: 3.0
- Real Name: Stuart Budden
- Company: Nivsys
Re: How to approve a Change Request
Any comments?
Thanks,
SB
Thanks,
SB
Re: How to approve a Change Request
This will be done via Workorder
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
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Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
- Posts: 10
- Joined: 27 Jul 2011, 21:22
- Znuny Version: 3.0
- Real Name: Stuart Budden
- Company: Nivsys
Re: How to approve a Change Request
Ok, how!!!
I've entered an approval workorder, and done a report to accept it.
Added conditions that when all the workorders are ready to approve the change and nothing.
Approving a change should be simple not a nightmare that this is turning into.
We are readying this for production and struggling with this last piece on how to approve changes.
Can someone please provide some guidance here.
Thanks,
SB
I've entered an approval workorder, and done a report to accept it.
Added conditions that when all the workorders are ready to approve the change and nothing.
Approving a change should be simple not a nightmare that this is turning into.
We are readying this for production and struggling with this last piece on how to approve changes.
Can someone please provide some guidance here.
Thanks,
SB
Re: How to approve a Change Request
you need to follow the state machine.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny expert
- Posts: 250
- Joined: 12 Oct 2010, 01:35
- Znuny Version: 3.0.9
- Company: LRS Health
Re: How to approve a Change Request
Create a work order, make it an approval, then go like Created *edit* Approved *edit* In Progress *edit* Completed *edit* Some other option *edit*
It is a tedious process for just 'approving' something.
It is a tedious process for just 'approving' something.
OTRS: 3.0.9 & ITSM 3.0.4 - OS: Windows 7 - DB: MySQL - Heaps of random/useful hacks
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- Znuny newbie
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Re: How to approve a Change Request
Me too spent a lot time investigating this. Not sure if this could be helpful.
Go to Admin ->state machine and setup up your own state machine for the work orders and changes.
Then, use "report" in work order to change the state of the work orders.
Andrew
Go to Admin ->state machine and setup up your own state machine for the work orders and changes.
Then, use "report" in work order to change the state of the work orders.
Andrew