OTRS 3.0.9 + CentOS 6.0 is good

[AUPhil]

New user here...

Just FYI - I had no problems installing OTRS 3.0.9 onto CentOS 6.0 x86_64 using the RPMs for CentOS 5.5. I followed the wiki article on CentOS 5.5 installation and everything seems to work fine.

This is my first OTRS installation.

Thanks,
Phil

[AUPhil]

Hah - spoke too soon. The support assessment package on 3.0.9 does not yet recognize CentOS 6.0:

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Software error:

No version because no distro. at /opt/otrs/Kernel/cpan-lib/Linux/Distribution.pm line 95.
For help, please send mail to the webmaster (admin@localhost), giving this error message and the time and date of the error.

The /etc/redhat-release file for CentOS 6.0 looks like this:

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[root@helpdesk ~]# cat /etc/redhat-release
CentOS Linux release 6.0 (Final)
[root@helpdesk ~]# 

[Sanchez]

Maybe this file is just a symbolic link? Or web user don't have permission to read from this file?

[AUPhil]

Maybe this file is just a symbolic link? Or web user don't have permission to read from this file?

It is a symbolic link to /etc/centos-release which is world readable.

I filed a bug.

[rudischmitz]

I don't know if this will help troubleshoot but,

3.0.9 works fine in Scientific Linux 6 64-bit.

[der_flix]

Hah - spoke too soon. The support assessment package on 3.0.9 does not yet recognize CentOS 6.0:

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Software error:

No version because no distro. at /opt/otrs/Kernel/cpan-lib/Linux/Distribution.pm line 95.
For help, please send mail to the webmaster (admin@localhost), giving this error message and the time and date of the error.

Hi,

same prob here. I tried to add the two lines to /otrs/Kernel/cpan-lib/Linux/Distribution.pm as its shown here:
https://github.com/chorny/Linux-Distrib ... 616#diff-0
and it works partly for me so I can use support assessment now

but I get some erros:

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Check log for error log entries.
You have more error log entries: Support-1.2.6: /opt/otrs/Kernel/cpan-lib/Linux/Distribution.pm is different! ...

and:

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Check deployment of all packages.

Packages not correctly installed: Support 1.2.6; .

...but at least I can use support assessment now...

[Sanchez]

You can try rebuild Support package.
- open Package Manager
- open Support package
- click "Rebuild package" button
- save .opm file in known location
- open .opm file in text editor
- change content of <Version> tag to something different (I'm usually adding .1 at the end of it)
- in Package Manager choose edited .opm file
- Install Package
OTRS should stop complaining about different files.