Renaming ticket state

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0trs
Znuny newbie
Posts: 5
Joined: 11 Sep 2011, 08:45
Znuny Version: 3.0.7
Real Name: Sam Paul

Renaming ticket state

Post by 0trs »

I renamed the ticket state "close successful" to "Resolved".
Now, whenever I set the ticket to pending auto close + and cron runs /otrs.PendingJobs.pl, the ticket turns to "Open" state.
I am using OTRS 3.0.7 is this is bug or are there configuration files that I need to udpate?

Thanks
Lorenzo_Marschall
Znuny advanced
Posts: 106
Joined: 13 May 2011, 14:47
Znuny Version: 2.4 / 3.x
Real Name: Lorenzo Marschall
Company: bmsoft information technologies GmbH
Location: Germany, Italy
Contact:

Re: Renaming ticket state

Post by Lorenzo_Marschall »

Have a look here:
http://doc.otrs.org/3.0/en/html/states-customizing.html
=> Ticket::StateAfterPending
OTRS + ITSM + PostgreSQL @ Debian
0trs
Znuny newbie
Posts: 5
Joined: 11 Sep 2011, 08:45
Znuny Version: 3.0.7
Real Name: Sam Paul

Re: Renaming ticket state

Post by 0trs »

Wow thanks it worked.
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