I am experience a strange problem at the moment... When the agent interface log-in screen loads, the text boxes and button are disabled. I investigated through the Firefox error console, and found that the following cached javascript file was corrupt
http://support.domain.com/otrs-web/js/js-cache/CommonJS_9fd79240e636e9e147782608f19141a4.js
The strange this is that it is not all agents that experience the problem. I have tested on multiple browsers, multiple computers, multiple networks with no obvious trends as to what is causing this.// begin jquery.js
(function(E,B){function ka(a,b,d){if(d===B&&a.nodeType===1){d=a.getAttribute("data-"+b);if(typeof d==="string"){try{d=d==="true"?true:d==="false"?false:d==="null"?null:!c.isNaN(d)?parseFloat(d):Ja.test(d)?c.parseJSON(d):d}catch(e){}c.data(a,b,d)}else d=B}return d}function U(){return false}function ca(){return true}function la(a,b,d){d[0].type=a;return c.event.handle.apply(b,d)}function Ka(a){var b,d,e,f,h,l,k,o,x,r,A,C=[];f=[];h=c.data(this,this.nodeType?"events":"__events__");if(typeof h==="function")h=h.events;if(!(a.liveFired===this||!h||!h.live||a.button&&a.type==="click")){if(a.namespace)A=RegExp("(^|\\.)"+a.namespace.split(".").join("\\.(?:.*\\.)?")+"(\\.|$)");a.liveFired=this;var J=h.live.slice(0);for(k=0;k<J.length;k++){h=J[k];h.origType.replace(X,"")===a.type?f.push(h.selector):J.splice(k--,1)}f=c(a.target).closest(f,a.currentTarget);o=0;for(x=f.length;o<x;o++){r=f[o];for(k=0;k<J.length;k++){h=J[k];if(r.selector===h.selector&&(!A||A.test(h.namespace))){l=r.elem;e=null;if(h.preType==="mouseenter"||h.preType==="mouseleave"){a.type=h.preType;e=c(a.relatedTarget).closest(h.selector)[0]}if(!e||e!==l)C.push({elem:l,handleObj:h,level:r.level})}}}o=0;for(x=C.length;o<x;o++){HTTP/1.1 200 OK
Date: Mon, 12 Sep 2011 06:58:07 GMT
Server: Apache/2.2.17 (Win32) PHP/5.2.14 mod_apreq2-20090110/2.7.1 mod_perl/2.0.4 Perl/v5.12.3
Last-Modified: Sun, 11 Sep 2011 19:23:04 GMT
ETag: "300000001f866-4a3e0-4acaf56e8cd47"
Accept-Ranges: bytes
Content-Length: 304096
Keep-Alive: timeout=5, max=100
Connection: Keep-Alive
Content-Type: application/javascript
// begin json2.js
if(!this.JSON){this.JSON={};}
I have cleared the cache files - first by running otrs-CleanUp.pl and then by manually deleting the cache files. Initially it seemed to fix the problem yesterday, but today I have the same problem again...
Any suggestions on how to resolve this?
Thanks