Can't use from '': 501Syntax error in arguments

[bpaillet]

Hello,

I have just finished OTRS installation (2.4.7) on CentOS machine and I started its configuration.

I managed to configure mail sending thanks to SMTPS and I can send mails to users (either administrator notification or answers to tickets).

However, there is absolutely no AutoAnswer going out of the system.
Looking at OTRS logs, for each autoanswer, I notice this message:

Can't use from '': 501Syntax error in arguments

I tried to check all emails adresses in all queues and in the configuration without any clue of what's happening.

Any idea ?

Note: I did the same installation on an other server and the behaviour is the same I can't find where the "from" field needs to be defined (knowing that emails sent by the administrator are ok)...

Thanks in advance

[bpaillet]

Hello,

For your information, the issue is finally solved.

In fact, the field "SendmailNotificationEnvelopeFrom" in "Framework -> Core::Sendmail" is MANDATORY (can't be empty) to be able to send emails even with SMTP, i.e.defining the email in the queue has no effect on outgoing emails.

Thanks,
Bruno

[vargasjuan]

Thank you Bruno!

I'm glad that you shared how you solved your issue.

I had the same issue too, and thanks to you, now it's solved.

Best Regards.

Juan