Hi,
I upgraded OTRS from version 1.2.2 to OTRS 3.0.10.
Everything sems to work fine execpt one thing.
In some tickets the "Forward" button is missing.
I noticed that these tickets are the ones created by a Python script(written by us), automatically, each for every email it receives at our email address.
The tickets created manually are ok.
The tickets created automatically, as expalined, have as field "From:" the email address and also in the field "To:".
I would be very happy if someone can explain me when the button "Forward" is visible and when it is not, and how I can make it always visible.
Thank you in advance.
Roberto
missing forward button
Moderator: crythias
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obi-one
- Znuny newbie
- Posts: 2
- Joined: 11 Aug 2011, 17:31
- Znuny Version: 2.2
- Real Name: Roberto Francescon
- Company: ne-t by Telerete Nordest
- Location: Padova ,Italy
missing forward button
Currently running OTRS 3.0.10::ITSM 3.0.5 on Ubuntu 11.04 with MySQL database.
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-
obi-one
- Znuny newbie
- Posts: 2
- Joined: 11 Aug 2011, 17:31
- Znuny Version: 2.2
- Real Name: Roberto Francescon
- Company: ne-t by Telerete Nordest
- Location: Padova ,Italy
Re: missing forward button
Oh, I forgot, I'm running it on Ubuntu 11.04
Currently running OTRS 3.0.10::ITSM 3.0.5 on Ubuntu 11.04 with MySQL database.
It is helpful to edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
It is helpful to edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.