Hi
Since a week I found follow errro on the otrs system log:
The change state closed is not known!
The error is showed at a rate of 1 error every 6 seconds (more or less).
I checked my configuration (it's a test configuration) but I didn't see any parameter related to a ITSM Change state 'closed'. I mean, there is not any ITSM change with closed state nor any Close state is configured beetween the Change state available.
My configuration is : OTRS 3.0.9, ITSM 3.0.4
best regards
stefano
Unknown error on otrs system log
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StefanoBoccanera
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Unknown error on otrs system log
Stefano Boccanera
OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres
OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres
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Lorenzo_Marschall
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Re: Unknown error on otrs system log
Can you post the complete entry of the systemlog, the first occurance and the other entries before the first occurance?StefanoBoccanera wrote: The change state closed is not known!
OTRS + ITSM + PostgreSQL @ Debian
Re: Unknown error on otrs system log
you made some changes to your General Catalog but not to the state machine
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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StefanoBoccanera
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Re: Unknown error on otrs system log
Hi jojo
you are right, I made some change to the general catalog recently and in the past, but only the last two month I got this error.
Can i take some action to solve the problem without re-installing the kit (I'd like to preserve most of the other changes made)?
best regrads
stefano
ps
for Lorenzo, follow an extract from system log:
Fri Sep 16 18:11:38 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:11:38 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:11:27 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:11:20 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:11:18 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:11:06 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:11:04 2011 error OTRS-CGI-99 Need CategoryID!
Fri Sep 16 18:11:04 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:11:01 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:11:01 2011 notice OTRS-CGI-99 User: L207540 authentication ok (REMOTE_ADDR: 10.35.240.157).
Fri Sep 16 18:10:53 2011 notice OTRS-CGI-99 Removed SessionID 9941da2405d12df4026aeed9775ca27ab1.
Fri Sep 16 18:10:47 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:04:28 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:04:21 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:04:04 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:04:00 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:03:57 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:03:56 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:02:39 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:02:24 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:02:15 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:02:00 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:01:48 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:01:06 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:00:29 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:00:11 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 17:58:54 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 17:58:17 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 17:57:48 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 17:57:38 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 17:57:29 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 17:57:23 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 17:57:17 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 17:57:03 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 17:57:00 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 17:56:51 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 17:56:47 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 17:56:46 2011 notice OTRS-CGI-99 User: weli084 authentication ok (REMOTE_ADDR: 10.35.240.157).
you are right, I made some change to the general catalog recently and in the past, but only the last two month I got this error.
Can i take some action to solve the problem without re-installing the kit (I'd like to preserve most of the other changes made)?
best regrads
stefano
ps
for Lorenzo, follow an extract from system log:
Fri Sep 16 18:11:38 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:11:38 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:11:27 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:11:20 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:11:18 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:11:06 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:11:04 2011 error OTRS-CGI-99 Need CategoryID!
Fri Sep 16 18:11:04 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:11:01 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:11:01 2011 notice OTRS-CGI-99 User: L207540 authentication ok (REMOTE_ADDR: 10.35.240.157).
Fri Sep 16 18:10:53 2011 notice OTRS-CGI-99 Removed SessionID 9941da2405d12df4026aeed9775ca27ab1.
Fri Sep 16 18:10:47 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:04:28 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:04:21 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:04:04 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:04:00 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:03:57 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:03:56 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:02:39 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:02:24 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:02:15 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:02:00 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:01:48 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:01:06 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:00:29 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 18:00:11 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 17:58:54 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 17:58:17 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 17:57:48 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 17:57:38 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 17:57:29 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 17:57:23 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 17:57:17 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 17:57:03 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 17:57:00 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 17:56:51 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 17:56:47 2011 error OTRS-CGI-99 The change state closed is not known!
Fri Sep 16 17:56:46 2011 notice OTRS-CGI-99 User: weli084 authentication ok (REMOTE_ADDR: 10.35.240.157).
Stefano Boccanera
OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres
OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres
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StefanoBoccanera
- Znuny newbie
- Posts: 76
- Joined: 23 Feb 2011, 15:43
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- Company: I.Conseils (self-employee)
- Location: Rome (Italy)
Re: Unknown error on otrs system log (SOLVED)
Hi guys
I probably solved the problem.
I made a mistake into the Frontend::Agent::ViewMyChangesOverview panel including a change state 'closed' into the filter list.
Of course , no such as state was defined into the general catalog.
A simple suggestion : include another column into system log with the real module name detecting the error
best regards
stefano
I probably solved the problem.
I made a mistake into the Frontend::Agent::ViewMyChangesOverview panel including a change state 'closed' into the filter list.
Of course , no such as state was defined into the general catalog.
A simple suggestion : include another column into system log with the real module name detecting the error
best regards
stefano
Stefano Boccanera
OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres
OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres