Multi-tiered sorting in Dashboard Lists

[leeryan]

Hi all,

Firstly - I've found this forum quite handy in finding solutions to queries I'm having prior to our implementation, so thank you! Now, I haven't seen an answer on this anywhere else... Is there a way to have multi-tiered sorting in the dashboard views?

In SysConfig under Ticket -> Frontend::Agent::Dashboard I have altered DashboardBackend###0130-TicketOpen to read:

Attributes -> StateType=open;SortBy=SLA;OrderBy=Up;

This sorts Open Tickets list with Priority 1 through 4 just fine... but the newest call is nearest the top of each section (Edit: Actually I can't tell what it's sorting by after it does Priority). I want the have the oldest Priority 1 at the top and the newest Priority 4 at the bottom... any ideas? Thanks!

-- Lee

[crythias]

I don't know if it's possible to
SortBy=Priority,SLA