I don't know exactly what I am trying to do, but I know what I want. Perhaps someone can point me in the correct direction.
We have an admin department and they dont have much experience on OTRS or ticketing systems in general and all they want is an icon on the desktop to double click and that should give them the results they are looking for.
So basically a custom search.
What I have done for the previously, on google for example, is a shortcut that will bring up the search results for a specific search term.
So I would create a shortcut named 'Accounting Tips' pointing to 'http://www.google.co.za/search?sourceid ... nting+tips'. When they double click it opens Google's result page for the search term 'Accounting Tips'.
I would like to do something similar for OTRS searches. So get a custom search to show all the Pending Reminder tickets within the last month.
So I guess what I am actually asking: Is there a custom search string that can be used to specify specific values so I can create shortcuts for the 'technically challenged'
Thanks