Hide ticket type?
Moderator: crythias
Hide ticket type?
Hi,
When you click into a ticket, you see star | No. | Type | | From | Subject | Created | Attachment |
Is it possible to remove one of these feilds? I have looked everywhere in the sys config and cant find it. Any help would be great.
Basically in every ticket, there will be a communication between 4 different parties so having "type" just confuses things as you only have "customer" and "agent"
Thanks
When you click into a ticket, you see star | No. | Type | | From | Subject | Created | Attachment |
Is it possible to remove one of these feilds? I have looked everywhere in the sys config and cant find it. Any help would be great.
Basically in every ticket, there will be a communication between 4 different parties so having "type" just confuses things as you only have "customer" and "agent"
Thanks
OTRS 3.0.7 installed on Linux. Agents access it, customers emails us.
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Re: Hide ticket type?
This has been covered time and time again.
Please search.
Please search.
OTRS: 3.0.9 & ITSM 3.0.4 - OS: Windows 7 - DB: MySQL - Heaps of random/useful hacks
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Ability to search ArticleFreeText
[Major Code Changes]
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Ability to search ArticleFreeText
Re: Hide ticket type?
So I have searched around for about 20 minutes. To be honest I don't even know what I am looking for, if I did, I wouldn't be here. Perhaps you could point me in the right direction?MichaelR wrote:This has been covered time and time again.
Please search.
OTRS 3.0.7 installed on Linux. Agents access it, customers emails us.
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- Znuny expert
- Posts: 250
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Re: Hide ticket type?
http://forums.otrs.org/viewtopic.php?f=60&t=5156
Start there, figure out which page you need to edit, then change the DTL layout to use the fields you want (providing they have been passed to the DTL)
Start there, figure out which page you need to edit, then change the DTL layout to use the fields you want (providing they have been passed to the DTL)
OTRS: 3.0.9 & ITSM 3.0.4 - OS: Windows 7 - DB: MySQL - Heaps of random/useful hacks
[Major Code Changes]
ArticleFreeTime1-3
Ability to search ArticleFreeText
[Major Code Changes]
ArticleFreeTime1-3
Ability to search ArticleFreeText
Re: Hide ticket type?
Thanks alot, I will take a lookMichaelR wrote:http://forums.otrs.org/viewtopic.php?f=60&t=5156
Start there, figure out which page you need to edit, then change the DTL layout to use the fields you want (providing they have been passed to the DTL)
OTRS 3.0.7 installed on Linux. Agents access it, customers emails us.
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Re: Hide ticket type?
or turn off Type as an option in SysConfig.
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Re: Hide ticket type?
Yea I have looked at doing that, I searched for "type" Looked at all the results it brings but but cant find a way to disable it.crythias wrote:or turn off Type as an option in SysConfig.
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Re: Hide ticket type?
Edit Config Settings in Ticket -> Core::Ticket
Ticket::Type
Default value: No
Allows defining new types for ticket (if ticket type feature is enabled).
Ticket::Type
Default value: No
Allows defining new types for ticket (if ticket type feature is enabled).
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Re: Hide ticket type?
I actually tried that one already but I can still see it when i click in a ticketcrythias wrote:Edit Config Settings in Ticket -> Core::Ticket
Ticket::Type
Default value: No
Allows defining new types for ticket (if ticket type feature is enabled).
OTRS 3.0.7 installed on Linux. Agents access it, customers emails us.
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Re: Hide ticket type?
This was for creating a ticket, the type doesn't appear.
You want to remove it from showing? You can edit the .dtl, such as AgentTicketZoom.dtl
<!-- dtl:block:Type -->
<label>$Text{"Type"}:</label>
<p class="Value" title="$QData{"Type"}">$QData{"Type","18"}</p>
<div class="Clear"></div>
<!-- dtl:block:Type -->
You want to remove it from showing? You can edit the .dtl, such as AgentTicketZoom.dtl
<!-- dtl:block:Type -->
<label>$Text{"Type"}:</label>
<p class="Value" title="$QData{"Type"}">$QData{"Type","18"}</p>
<div class="Clear"></div>
<!-- dtl:block:Type -->
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Re: Hide ticket type?
Thanks alot, I will give this a gocrythias wrote:This was for creating a ticket, the type doesn't appear.
You want to remove it from showing? You can edit the .dtl, such as AgentTicketZoom.dtl
<!-- dtl:block:Type -->
<label>$Text{"Type"}:</label>
<p class="Value" title="$QData{"Type"}">$QData{"Type","18"}</p>
<div class="Clear"></div>
<!-- dtl:block:Type -->
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Re: Hide ticket type?
I think i'll use this code too. Kudos!