Removing some fields from Customer portal

[kevinpattison]

Hello,

This is my first question on here. I'm finding OTRS excellent and I have nearly got my whole helpdesk set up with out asking any questions yet!

I do have this one though: I would like to remove some functionality from the customer portal. I don't want customers to be able to set the next state or priority of a ticket (make them read only?) and I also want then to only see a limited list of queues when creating a new ticket.

Is this possible?

Kevin

[crythias]

You can change the code for things in the .dtl

use <input type="hidden" Name="priority" value="3 Normal">, as an example for replacing the default code for selecting priority. or simply turn it off in
Edit Config Settings in Ticket -> Frontend::Customer::Ticket::ViewNew


Also take a look at this: http://forums.otrs.org/viewtopic.php?f=60&t=7138

[kevinpattison]

Got it all sorted thanks to that.

Cheers.