Only showing first 4 TicketFreeText

[Baustin]

So I have set up 7 different TicketFreeKey's in Core::TicketFreeText.

However it only shows the first 4 that I have set up. Is there a limit on how many can be displayed?

[diginin]

You have to activate the fields that you want to have viewable. Try a search in Admin->Sysconfig for FreeText. You will get a list of all front-end modules where you can activate fields. 1 is to set to visible and 2 to required. These can be set per view in order to aid in creating a workflow.

[Baustin]

Thanks alot.

So in Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewSearch

I have found Ticket::Frontend::AgentTicketSearch###TicketFreeText "Ticket free text options shown in the ticket search of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required."

I have set key 1 through to 6 to 1, however it still only displays the first 4.

Any ideas?

[yuri0001]

Hi!
On what screens you want to display this fields?
For every screen,such as ViewNewPhone, ViewCompose, ViewMove & ets, you need to enable this fields by 1 or 2.

[Baustin]

Aha i got it so it was located in AgentTicketCompose

Thanks guys.