Error causing freeze of OTRS

[manajay]

I have inherited a OTRS system when I started at this company. I don't know anything about the installation, other than the fact that it has worked up until yesterday. The server where OTRS had run out of disk space but has since been cleared up. However, now when I click on a ticket from the Agent Dashboard I get a popup with the following error:

Core.Agent.TicketZoom is undefined

(?)()@http://nasa/otrs/index.pl?Action=AgentT ... D=1053:952
Ready((function (j, s) {return new b.fn.init(j, s);}))@http://nasa/otrs-web/js/js-cache/Common ... 20c.js:582
trigger()@http://nasa/otrs-web/js/js-cache/Common ... 420c.js:37
trigger([object Event])@http://nasa/otrs-web/js/js-cache/Common ... 420c.js:37

After which I can no longer do anything unless I redirect my browser back to /index.pl

It appears I am running version 3.0.10 with the following modules:

General Catalog 3.0.5
ImportExport 3.0.5
ITSM 3.0.5
ITSMChangeManagement 3.0.5
ITSMConfigurationManagement 3.0.5
ITSMCore 3.0.5
ITSMIncidentProblemManagement 3.0.5
ITSMServiceLevelManagement 3.0.5
Support 1.2.7

I checked the error log and I don't see anything showing up when this error pops up. I also checked the apache error log and the same, nothing shows up when I get the error.

Any help would be much appreciated.

[jojo]

Hi,

you should delete the OTRS cache files (located in var/tmp of the OTRS Base directory) and alo rebuild the config using the script in OTRS bin directory.


You also shhould try to get some commercial help like a support supscription for future use via OTRS Inc.

[manajay]

Thank You,

This resolved my issue.