I am trying to achieve this condition:
If a user belongs to a particular queue say 'X' then he/she should only be able to view queue 'Y' in phone ticket form in the dropdown;
I have configured ACL like this:
Code: Select all
$Self->{TicketAcl}->{'ACL-Queues'} = {
# match properties
Properties => {
User => {
Group_rw => ['X',],
},
},
Possible => {
Queue => {
['Y'],
},
},
}