Update the pending time of a ticket via mail

[Srede]

Hello,

I'm new on OTRS and I must test some things...

I have a pending reminder ticket. And i would update his pending time via an e-mail...

I've done some search and I find some things :
With Postmaster and X-OTRS-State-PendingTime i can modify the pending time of an existing ticket if the reference of the ticket is in the subjet of the mail.

Now i want to increase the pending time of 6 hours... And with X-OTRS-State-PendingTime I've to give a date which looks like this : "2010-11-20 00:00:00 "

Is it possible to increase the pending time or calculate with the timestamp or something like this?

Thank you.

[Srede]

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[Srede]

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[crythias]

No, not through built-in postmasterfilter. You can, though, create a postmasterfilter perl module to do it, but it requires programming,

[Srede]

Okay, I see...

Do you already programed a postmasterfilter perl module? Do you have sample of one of this module?

Is there a documentation or something like that because I don't find any documentation to program postmasterfilter perl module

Thanks for you reply

[Srede]

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