Solved: Autopopulate the New Phone Ticket form (or other for

[RBehr]

We have a CRM system which holds all customer details. We would like to create a link on this form which says, "New OTRS Ticket" and which, when clicked, opens OTRS at the New Phone Ticket form (/index.pl?Action=AgentTicketPhone) and automatically populates the "From Customer" and "CustomerID" fields. Is this possible using querystrings on the standard index.pl file, or will it require changes to the index.pl file to enable this?

[shostakovich]

Code: Select all

index.pl?Action=AgentTicketPhone;Subaction=StoreNew;ExpandCustomerName=2;From="RBehr"+<rbehr@example.com>;CustomerID=RBehr

...may be a good start...

[RBehr]

shostakovich, you the man! Thanks. Works perfectly.