[SOLVED] How to assign SLAs to customers
Moderator: crythias
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PSzabo
- Znuny newbie
- Posts: 2
- Joined: 25 Jul 2011, 10:34
- Znuny Version: 3.0.8
- Real Name: Peter Szabo-Gazdagi
[SOLVED] How to assign SLAs to customers
If I understand correctly to use SLAs in tickets we have to link them to customers which is logic. However I can't find a way to do it. The customer form doesn't contain anything SLA related. So my question is how could I do that?
Last edited by PSzabo on 05 Oct 2011, 14:28, edited 1 time in total.
OTRS 3.0.8 Windows
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crythias
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Re: How to assign SLAs to customers
SLAs are attached to services, not customers.
customers <-> services <-> SLA
customers <-> services <-> SLA
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