[SOLVED] Include attachements to notifications

HervE · Post by **HervE** » 23 Sep 2011, 15:26

Hello,

I am using a Notification (event) to forward a mail - on TicketQueueUpdate event - and it works, except it removes the attachements.

Does anybody know how I can include the attachments to notifications?

In Notification Management, it warns: "(Only for ArticleCreate event)".

Regards,
HervE

Contact me per XING · Post by **diginin** » 27 Sep 2011, 12:45

Unfortunately, attachments are only included in split/forward functions. Notifications do not send attachments, without custom engineering.

Contact me per XING · Post by **diginin** » 27 Sep 2011, 13:13

I stand corrected, you can include attachments, but only on ArticleCreate events.

HervE · Post by **HervE** » 27 Sep 2011, 14:15

Dear diginin,

Thank you for your answer.

What do you suggest then?
My aim is to forward to individual addresses a mail that appears to be useless for OTRS - as I expressed here.

Do you think of any other way to do it?
Or do I really have to custom-engineer the actual notification mechanism?

Regards,
HervE

HervE · Post by **HervE** » 05 Oct 2011, 15:03

Hello,

Finally I managed with custom engineering - I modified Kernel\System\Ticket\Event\NotificationEvent.pm.

Regards,
HervE

Contact me per XING · Post by **diginin** » 06 Oct 2011, 10:59

Sorry I did not get back to you earlier. Good Job. Note your changes in the Developer Forum.

HervE · Post by **HervE** » 10 Oct 2011, 17:35

diginin wrote:Note your changes in the Developer Forum.

Done.

HervE

Znuny Open Source Ticketsystem

[SOLVED] Include attachements to notifications

[SOLVED] Include attachements to notifications

Re: Include attachements to notifications

Re: Include attachements to notifications

Re: Include attachements to notifications

Re: Include attachements to notifications

Re: [SOLVED] Include attachements to notifications

Re: [SOLVED] Include attachements to notifications