Additional notification in New Phone Ticket

[sunylkumar]

Hi,

I want to add an email recipient box in New Phone Ticket for additional notifiers (if any).

I tried adding "To" and "Cc" fields from New Email Ticket form but it doesn't work. I need this field to be optional.

Is there a way to achieve this?

Please help.

[jfberni]

Hi SunylKumar,

If i understand correctly your question, in AgentTicketphone, you can add your client email adress and just add ; to the other one.

Try that and let me know if it works.

JF

[sunylkumar]

Hey thanks for your reply but ; separated email did not work in customer field.