By default OTRS only auto replies to the sender of a message. Is it possible to configure it so that all new ticket auto responses are sent to all recipients of the original request? All users should have the auto generated ticket # for their reference.
Any help would be appreciated.
I am running OTRS 3.0.10
New Ticket Notification: all recipients
Moderator: crythias
New Ticket Notification: all recipients
OTRS 3.3.8 on CentOS 6.5 with MySQL database
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crythias
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Re: New Ticket Notification: all recipients
Not from default.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: New Ticket Notification: all recipients
any suggestions for a workaround?
OTRS 3.3.8 on CentOS 6.5 with MySQL database
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crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
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Re: New Ticket Notification: all recipients
No, because only one person gets to be the customer. If the customer is a distribution list, maybe, and maybe notification events, but otherwise it'd take some programming.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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