We are trying to reduce the mass volume of spam the ticket system sends to our agents and keep notifications down to informing the responsible agent of tangible changes to the ticket like follow-ups or notes.
Ticket::PendingNotificationOnlyToOwner to No
Ticket::PendingNotificationNotToResponsible to Yes
Which according to the description should disable reminder notifications to both owner and responsible. Yet we are still getting these notifications. Is there a fix for this? I can disable everything in the per user preferences as well and still get notifications.
Reminder notifications won't stop!
Moderator: crythias