Customer User Can't Login

[marcuoli]

First, thanks for the excellent software.

Second, it's driving me crazy... maybe I'm not that smart

I'm simply trying to create a customer and login with it. It seems to be impossible to accomplish this minimal task.

See my logs and what I'm talking about :

Thu Oct 6 23:16:07 2011 error OTRS-CGI-10 No UserID found for 'marcuoli_customer'!
Thu Oct 6 23:16:07 2011 notice OTRS-CGI-10 User: marcuoli_customer doesn't exist or is invalid!!! (REMOTE_ADDR: 192.168.77.11)
Thu Oct 6 23:15:59 2011 notice OTRS-CGI-10 CustomerUser: 'marcuoli_customer' changed password successfully!
Thu Oct 6 23:15:59 2011 notice OTRS-CGI-10 CustomerUser: 'marcuoli_customer' created successfully (21)!

I create the Customer but just can't login with it... What should I do ? I'm sure it's something very silly...

Thanks in advance.

Marcus

[tich]

I have a similar problem and have tried both Linux version and Windows (both on Virtual Machines)

[diginin]

Sounds strange to me. Which version of OTRS? What are your exact steps.

[diginin]

First, thanks for the excellent software.
...

I create the Customer but just can't login with it... What should I do ? I'm sure it's something very silly...

Thanks in advance.

Marcus

I am not sure if it is silly, or not. Try this http://www.screencast.com/t/fIBBI0RM5REp

[marcuoli]

Thanks for the response.

I'm using the last versions of OTRS (3.0.10) and ITSM (3.0.5).

Just installed the system.

The steps are :

* Click on Admin -> Customers -> Add Customer -> Filled Up Everything -> Submit ;

Tried to logon on another session via customer.pl and boom... It just doesn't log >:( .

OBS : If it helps, I'm using Oracle.

Marcus

[marcuoli]

I did exaclty the same the way you did in the video.

I don't know if this is expected but when I try to log into customer.pl when I click "Login" it sends me to the index.pl page and says about the wrong login.

Marcus

[marcuoli]

Found the problem (but not the solution)... the login page (Or the way I'm presenting it).

If I use my LAN IP (inside LAN, obvioulsy) and customer.pl, it works fine.

If I use the internet url wich is ProxyPassed by apache to an internal server I can't see the right customer.pl page.

I noticed that even if I try to use an invalid page as "boom.pl", otrs still shows me a login page (but the Admin/Agent page login).

So that's what I've got so far. Any tip would be VERY VERY VERY appreciated.

Thanks again.

Marcus

[marcuoli]

Problem solved...

Below the .conf for Apache to ProxyPass OTRS with VHost :

<VirtualHost *:80>
ServerAdmin suporte@site.com.br
ServerName helpdesk.site.com.br

ProxyRequests Off

<Proxy *>
Order deny,allow
Allow from all
</Proxy>

<Location /otrs-web>
ProxyPass http://1.1.1.1/otrs-web
ProxyPassReverse http://1.1.1.1/otrs-web
</Location>

<Location /otrs>
ProxyPass http://1.1.1.1/otrs
ProxyPassReverse http://1.1.1.1/otrs
</Location>

ErrorLog /var/log/apache2/helpdesk.site.com.br-error_log
CustomLog /var/log/apache2/helpdesk.site.com.br-access_log combined

</VirtualHost>

Thanks a lot.

Marcus