Add Firstname and Name information on tickets in Dashboard

[skizzo88]

Hello,
I wanted to know if there was a way to add them first and last name for each ticket in the dashboard as well as fields that are already there (priority, ticket number, description, time).
I tried to see if I could find with {"Firstname"} AgentDashboardticketgeneric.dtl in the file but I could not.
Someone any ideas?

[subo]

Hi!
The variables can be found at http://faq.otrs.org/otrs/public.pl?Acti ... ItemID=186. (g) Options of the ticket data

I've added these cloumns to the dashboard:

Code: Select all

diff -u3 AgentDashboardTicketGeneric.dtl.org AgentDashboardTicketGeneric.dtl
--- AgentDashboardTicketGeneric.dtl.org 2011-10-05 22:43:09.695718379 +0200
+++ AgentDashboardTicketGeneric.dtl     2011-10-06 16:02:14.164267606 +0200
@@ -109,6 +109,12 @@
             <td class="W50pc">
                 <div title="$QData{"Title"}">$QData{"Title","70"}</div>
             </td>
+            <td>
+                <div title="$QData{"Owner"}">$QData{"Owner","10"}</div>
+            </td>
+            <td>
+                <div title="$QData{"CustomerUserID"}">$QData{"CustomerUserID","30"}</div>
+            </td>
             <td>$QData{"Time"}</td>
         </tr>
 <!-- dtl:block:ContentLargeTicketGenericRow -->

Hope this helps.
Greetings,
-Subo

[skizzo88]

Hello,
thanks for the quick reply, I understood what you wrote to me and are things that I could add.
The only thing I could do is add the name of the customer in each row.
And 'possible?
Can you give me an example?
Thank you.

es. AgentDashboardTicketGeneric.dtl but I could not make it work.
<td>
<div title="$QData{"Firstname"}">$QData{"Firstname","10"}</div>
</td>