OTRS 3.0.10 Installation - error on the web installer page

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Cosmin_Orhean
Znuny newbie
Posts: 1
Joined: 10 Oct 2011, 20:35
Znuny Version: 3.0.10 win 2.4.4
Real Name: Cosmin Orhean
Company: ING Life Insurance Romania

OTRS 3.0.10 Installation - error on the web installer page

Post by Cosmin_Orhean »

Hello everyone,

I'm investigating the suitability of OTRS to be implemented in the company I work for and I'm trying to install it at home on my Win XP SP3.
I am not familiar on working with servers and I'm actually trying to experience OTRS from functionality point of view. Hopefully, if I find enough arguments, I'll convince my manager to allocate a System Specialist for more in depth analisys of this tool.

Here's what I've been doing:
Without any preinstallations I started the otrs-3.0.10-win-installer-2.4.4.exe until I reached "Finish" and opened the http://localhost/otrs/installer.pl
On the web installer page I receive the following errors one after another:

Namespace Core.UI.Datepicker could not be initialized, because jQuery UI datepicker could not be found.
Namespace Core.UI.Dialog could not be initialized, because jQuery UI dialog could not be found.
Namespace Core.Form.Validate could not be initialized, because Core.UI.Dialog could not be found.
Namespace Core.Agent could not be initialized, because Core.Form.Validate could not be found.


After this I can't continue installation. What should I do?

Please help me out on this!

Thank you,
Cosmin
crythias
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Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: OTRS 3.0.10 Installation - error on the web installer pa

Post by crythias »

Any possibility it's not in the default install location?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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