otrs coding part

[dileep0358]

hello sir,
i want the overall understanding about the otrs coding part.please help me for this.

[dileep0358]

i am a fresher can i understand the otrs source code?

[crythias]

http://dev.otrs.org is the API.
http://doc.otrs.org/developer/3.0/en/html/ is the developer manual.

[dileep0358]

dear sir,
after closing a ticket an Email comes for acknowledgement,if user replies, the closed ticket reopened.i want that when user reply after 24 hour ticket should not be reopened bt a new ticket should generate.help me please.

[crythias]

http://forums.otrs.org/viewtopic.php?f=62&t=8170#p32257

Although it has no provision for 24 hours.

I generally suggest doing a "Reply" with state pending autoclose successful 24 hours (this is default pending time anyway if a pending state is set.)

If there is a response, the ticket is open. If not, the ticket closes. The ticket can close silently or you can have a Notification (Event) that the ticket has closed and please don't respond.