OTRS tried to run as .PL file when transfering owner

[kmdot]

When i transfer ownership of a ticket to another agent, I hit submit and it tried to open the file as a .pl file, i hit cancel and nothing appears to of changed, but if you refresh the browser you see its changed.

I am wondering why this is?

There is no issue when you transfer ownership from someone else to you, only you to someone else?

Wondering what the issue is?

thanks

[kmdot]

Hi

This is getting pretty critical now as I cant solve the issue.

I have had this issue a few times, but the fixes I used dont work with moving ques?

Its got to be something todo with permissions, but cant see what. Any ideas?

Thanks

[crythias]

Is this a translation issue?

[kmdot]

No, for some reason when I try and move from current owner to a new one. If i move from another owner to myself, then no error happens.

What happens is the script tries to open the file as a .pl script and save it?

[crythias]

there might be a hint in System Log. is there?

[jgarcia]

Has anyone figure out this behavior? I'm having the same problem. After assigning a new owner to the ticket, it tries to go back (redirect) to the index.pl. The only thing is that is trying to do it on the same pop-up window from where you transfer the owner. If I take the ownership of a ticket to my self or re-assigned to a previous owner it runs fine. Also, the page returns with a 404 error, like it cannot resolve the url its being redirected to.

[andylyc]

i have the same issue, and i find error message in log :
[Wed Oct 12 08:26:04 2011][Error][Kernel::System::Email::SMTP::Send][163] Can't send message: 550Start mail input; end with <CRLF>.<CRLF>
5.7.1 Client does not have permissions to send as this sender
! Enable Net::SMTP debug for more info!

SMTP related

[crythias]

The error message here indicates your SMTP configuration (SysConfig, Core, Sendmail) is invalid for sending email.
http://forums.otrs.org/viewtopic.php?f=53&t=11267

Basically, the Queue System email address isn't the same as the email address registered as a valid sender in the account authorizing SMTP. Chances are, you're using Exchange Server, and you want to enable the queue sender and possibly the notification sender as a valid send on behalf of in Exchange.

[andylyc]

yes , i used exchange server. but in other cases, the mail system work well. i don't know what's wrong.

[andylyc]

i found SendCustomerNotification is ok , and SendAgentNotification fail , why

[andylyc]

i find the solution: modiy file ~/Kernel/System/Ticket/Article.pm

# send notify
$Self->{SendmailObject}->Send(
From => $Self->{ConfigObject}->Get('NotificationSenderName') . ' <'. $Self->{ConfigObject}->Get('NotificationSenderEmail') . '>',
To => $User{UserEmail},
Subject => $Notification{Subject},
MimeType => $Notification{ContentType} || 'text/plain',
Charset => $Notification{Charset},
Body => $Notification{Body},
Loop => 1,
);

==>

# send notify
$Self->{SendmailObject}->Send(
From => $Self->{ConfigObject}->Get('NotificationSenderName') . ' <otrs admin email adress>',
To => $User{UserEmail},
Subject => $Notification{Subject},
MimeType => $Notification{ContentType} || 'text/plain',
Charset => $Notification{Charset},
Body => $Notification{Body},
Loop => 1,
);

hard coding... not perfect

[jojo]

why did you not just change NotificationSenderEmail in Sysconfig?

[andylyc]

thank you jojo, you are right
i change NotificationSenderEmail, issue fixed!!!