http://forums.otrs.org/viewtopic.php?f=62&t=5275
Questions : how may i add addition section into AgentTicketlockedview ?
Presently i have : All,New article, Pending, Pending Reached
I wanna add tab : QueueonHold.
on AgentTicketLockedView.pm
At line 138,
QueueonHold => {
Name => 'QueueonHold',
Prio => 1004,
Search => {
Locks => ['lock'],
Queue => ['TECHNICIAN::QUEUEONHOLD],
StateType => ['open'],
OwnerIDs => [ $Self->{UserID} ],
OrderBy => $OrderBy,
SortBy => $SortByS,
UserID => 1,
Permission => 'ro',
},
},
It doesn't work..
Any idea
JF