OTRS installation

Moderator: crythias

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mallesh
Znuny newbie
Posts: 16
Joined: 20 Jun 2011, 16:42
Znuny Version: 3.0.11
Real Name: Mallesh Kalsure
Company: QLogy Management Services Pvt.Ltd.Pune
Location: Pune,Maharashtra,India

OTRS installation

Post by mallesh »

Hi,
I am trying to install OTRS 3.0.10 on Cent OS 5.5 Linux .. I installed already OTRS 2.4.9 on the same system in /opt folder..this version is running fine., but i have to install another version of OTRS 3.0.10 on the same system also keep in /opt/., Some changes in apache2-httpd.include.conf & apache2-perl-startup.pl from otrs script folder Some changes in httpd.conf as below:-

OTRS Version2.4.9 = /opt/otrs/
OTRS version3.0.10 = /opt/otrsnew/


ScriptAlias /otrs/ "/opt/otrsnew/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrsnew/var/httpd/htdocs/"


++++++++++++++++++++++++++++++++++++++++++++++++++

Perlrequire /opt/otrsnew/scripts/apache2-perl-startup.pl


<Directory "/opt/otrsnew/bin/cgi-bin/">
AllowOverride None
Options +ExecCGI -Includes
Order allow,deny
Allow from all
</Directory>
<Directory "/opt/otrsnew/var/httpd/htdocs/">
AllowOverride None
Order allow,deny
Allow from all
</Directory>


but , I am facing some error on run installer.pl

Software error:

Can't locate object method "LoaderCreateAgentCSSCalls" via package "Kernel::Output::HTML::Layout" at /opt/otrsnew/bin/cgi-bin/../../Kernel/Output/HTML/Layout.pm line 1324.

For help, please send mail to the webmaster (root@localhost), giving this error message and the time and date of the error.

..please any one know this error ???

thanks in adavance......
Mallesh Kalsure
System Administrator
OTRS 3.0.11 ITSM. (upgrade 2.4.9 to 3.0.11)
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