[SOLVED] Initialise TicketFreeText with default value

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FDN
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Posts: 7
Joined: 13 Oct 2011, 10:43
Znuny Version: 3.0.10
Real Name: Fabrice DONDON
Company: METRIXWARE

[SOLVED] Initialise TicketFreeText with default value

Post by FDN »

Hi,

I'm evaluating OTRS 3.0.10 for replacing our current ticket system.

I want to use a TicketFreeText field for agents but hidden to customers and would like to get the field initialized automatically when the ticket is created.
From the admin GUI, in the Ticket -> Core::TicketFreeText configuration section, I've tested several combinations using the following parameters :
  • TicketFreeText2
  • TicketFreeText2::DefaultSelection
Could you please tell me if there is a way to achieve my goal ?

Regards
Last edited by FDN on 14 Oct 2011, 17:22, edited 1 time in total.
OTRS 3.0.10 in production with Mysql -
OTRS 3.2.1 in test with Mysql - perl v5.10.1
CentOS 6.3
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crythias
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Re: Initialise TicketFreeText with default value

Post by crythias »

Take a look at this: Edit Config Settings in Ticket -> Core::TicketFreeTextDefault
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FDN
Znuny newbie
Posts: 7
Joined: 13 Oct 2011, 10:43
Znuny Version: 3.0.10
Real Name: Fabrice DONDON
Company: METRIXWARE

Re: Initialise TicketFreeText with default value

Post by FDN »

Thanks Crythias,

I succeded in getting things done as I wanted
OTRS 3.0.10 in production with Mysql -
OTRS 3.2.1 in test with Mysql - perl v5.10.1
CentOS 6.3
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