New Button "Report" on customer interface

[gulas]

Hello all,

can someone help me to do this:

In the costumer interface, i want to create a new menu button called "report", near to search.
And when i click on "report" i have an pre- defined template report to see just like the reports in the statistics on agent´s interface.

can anyone show me how to do this ? its very important

Thanks a lot

[Lorenzo_Marschall]

In the costumer interface, i want to create a new menu button called "report", near to search.
And when i click on "report" i have an pre- defined template report to see just like the reports in the statistics on agent´s interface.

can anyone show me how to do this ? its very important

You should read first in the documentation. Your wish comprises many aspects of OTRS: Agent vs. Customer, group rights, general knowledge about OTRS design, Perl, .dtl files etc.