Stop Sla tickets

Moderator: crythias

Locked
fran
Znuny newbie
Posts: 9
Joined: 09 Sep 2011, 10:54
Znuny Version: 3.0.6
Real Name: Francisco
Company: Ednon

Stop Sla tickets

Post by fran »

Hello,

Can Be stopped the time of a SLA for a ticket? if customer wants.

Thank you.
Top
Wolfgangf
Znuny ninja
Posts: 1029
Joined: 13 Apr 2009, 12:26
Znuny Version: 6.0.13
Real Name: Wolfgang Fürtbauer
Company: PBS Logitek GmbH
Location: Pinsdorf

Re: Stop Sla tickets

Post by Wolfgangf »

there is a commercial add on by xxx which does this
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
Top
fran
Znuny newbie
Posts: 9
Joined: 09 Sep 2011, 10:54
Znuny Version: 3.0.6
Real Name: Francisco
Company: Ednon

Re: Stop Sla tickets

Post by fran »

Hello,

Thank you Wolfganf, this is pay? There is not other possibility?

Thank you.
Top
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:
Contact jojo

Re: Stop Sla tickets

Post by jojo »

You need to purchase a support contract to get this module
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Top
fran
Znuny newbie
Posts: 9
Joined: 09 Sep 2011, 10:54
Znuny Version: 3.0.6
Real Name: Francisco
Company: Ednon

Re: Stop Sla tickets

Post by fran »

Hello Wolfgangf.

Thank you very much.
Top
Locked

Return to “Help”