Problems on Windows 7 64bit

[aedwards]

I installed otrs on a windows 7 64bit system.
I can login, create, delete etc. tickets, agents, groups and so on.
My problem is the smtp. I just doesnt seem to send mails to our server.
It seems that it doesnt even try to send mails. No entries in the system log what so ever (concerning mail).

The configuration is set to smtp, port 25 etc.

Any suggestions?

[crythias]

find otrs\var\log\otrs.log for more info.

[aedwards]

The log only shows that I authenticated and that tickets are created sucessfully.
There is no mention of smtp or mail.

I created an Agent with my name and selected that I want email notifications when new tickets are created. But no sign of activity.

[crythias]

Notifications send:
Preferences Yes
Email configured
My Queues selected.

[aedwards]

All configured but still wont work. The log only shows the ticket was created.
Also there is no entry concerning smtp in the config.pm.

Question here is also the entry: $Self->{Home}
in my configuration it is set to : $Self->{Home} = 'C:/PROGRA~2/OTRS/OTRS'; but
the folder is in C:/Program Files (x86)/OTRS/OTRS.
If I change it then most thing stop working. Could this be a problem why the smtp doesnt work?

Looking forward to any suggestions.

[aedwards]

Ok, when I send an administrative message to the agents, they get it. So the smtp seems to be working????

Must be a queue / Ticket configuration problem.

Any Ideas?

[crythias]

Tell me what you've configured and what you expect to work.

You should have the queue that tickets are going into selected/highlighted as one of My Queues.

[aedwards]

DUH, sorry, that was the problem.
Got it working now.

THX.