Survey. How to start survey?

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yuri0001
Znuny superhero
Posts: 630
Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Survey. How to start survey?

Post by yuri0001 »

Good day!
Created a new questionnaire for the Survey.
Question: How do I run it at work (send notification to customer)? Something I do not see the button starter. :)
In AdminKonfig there is something about the event, but with a tie and how to distinguish it from others?
And when you create a survey, you can specify the queue. What a place it to the poll yet?
Maybe someone has already know?
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
yuri0001
Znuny superhero
Posts: 630
Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Re: Survey. How to start survey?

Post by yuri0001 »

A number of questions found the answer here: http://wiki.otrs.org/index.php?title=Survey_Module :)
Question about queues and their relation to the poll remains.
I can only assume that it will be sent to customers whose tickets closes in the selected queues. :?
Have more questions:
1. Can I create a poll for clients by some company.
2. How to save the survey results.
3. How to install regular surveys for separate periods.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
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