Solved: Automate CI Import

[RBehr]

How would you go about automating the import of CIs? Is there a script that can be run as a Cron job and how would you set up the map for such a script?

Thanks

[Alexander Halle]

Usally one has installed the ImportExport-Package, it's one of the ITSM modules. Then you have a menu item "Import/Export" in the admin area, there you define the map. This map can be used by a script that comes with OTS. I think you can find it in the bin directory of your OTRS directory, it should be named something like ImportExport.pl .

There is a short description at http://doc.otrs.org/itsm/2.0/en/html/ch01.html#id562884

[RBehr]

Thanks Alexander