Make available Import / Export to a certain group of agents

[yuri0001]

Good day!
1. Must make available the admin menu Import / Export to a certain group of agents. How can I do it?
2. Can I run the job saved in the section Import / Export on schedule? What do I need?

[Wolfgangf]

2. Can I run the job saved in the section Import / Export on schedule? What do I need?

with a cronjob containing the import/export job:

Code: Select all

/opt/otrs/bin/ImportExport.pl -n <the_number> -a import -i <the_file_to_import>

[yuri0001]

2. Can I run the job saved in the section Import / Export on schedule? What do I need?

with a cronjob containing the import/export job:

Code: Select all

/opt/otrs/bin/ImportExport.pl -n <the_number> -a import -i <the_file_to_import>

Thanks, Wolfgangf!
Two questions more!
1. I'm interesting in Export option, what is the format in this case?
2. What mean the <the_number> parameter in your job - number of lines in imported file?

Please, help

[yuri0001]

Answer for the 1-st my question.Make available Import / Export to a certain group of agents
1. Create a group "import"(or some else) and adds the required agents.
2. Edit Config Settings in Framework -> Frontend:: Admin:: ModuleRegistration
Add to Frontend:: Module # # # Admin group "import"in the Group section
Add to Frontend:: Module # # # AdminInit in the Group section, a group of "import"
3. Edit Config Settings in ImportExport -> Frontend:: Admin:: ModuleRegistration
Add to Frontend:: Module # # # AdminImportExport in the Group section, a group of "import".

The second question with option export Interested in still.

[crythias]

chances are export would be csv (although semicolon separator by default.)