I would like to pay someone for help

[rtausch236]

I don't have a lot of money but would be willing to pay someone $20 through PayPal to help me, perhaps over the phone or better yet, log into our OTRS as Admin accessible outside.

I have a new install (2.4)

1) I cannot get the auto response to email a client after a ticket is created. Tickets are created properly from emails and the customer web portal. The ENTIRE OTRS manual has NOTHING about setting up an auto response setup which is absolutely rediculous, so I have been trying to wing it from the Postmaster Mail account / Core - Sendmail and auto responses - Queue. No luck.

2) When a customer logs in to the web portal, they see every ticket, not just their tickets. I have created Customer Companies / Queues with same names as Customer Companies but my test customer sees every single ticket in the system. I need the customer to only see tickets in their company queue.

3) I customized the customer web portal with the company name but I cannot get the logo to show up. Don't even know where the setting is or where to put the jpeg.

Can someone help me with this. An expert can probably get it done in 15 minutes.

Richard

[rtausch236]

Disregard #1....but could use help for the others.

[crythias]

If you did a new install, you should be using 3.0.

2) Customers should be logging into otrs/customer.pl, not index.pl

Customers shouldn't be able to see all tickets, but if the tickets (for some reason) have a blank CustomerID, it's *possible* they could be seen by everyone, but not likely.

3) sysconfig and search the forums.

[rtausch236]

Actually, it was OTRS Turnkey....but can I pay you to log into my system and add a logo and check out the system regarding a customer seeing all tickets? Heck, I'd pay you to upgrade it to 3.0....I just don't have enough Linux experience to do it properly.

Richard

[rtausch236]

Anyone know what folder a logo.jpg file would go in for the customer web portal? And what href line in CustomerHeader points to that folder?

RT

[rtausch236]

Yep, me again.

Is there any way to remove "Product News" from showing on the Dashboard for all users...other than clicking the X? It takes up a lot of room....I mean short of upgrading which is the reminder it shows.

Also, anyone know of an OTRS Turnkey Linux that is on the 3.0 version with SSL configured already?

[crythias]

CustomerHeader.dtl (in Kernel/Output/HTML/Standard) determins the logo information in 2.4.x
You can use an <img> tag in place of the word "LOGO".

Code: Select all

    <td width="120" class="header"> LOGO </td>

You may shortcut place it
src="$Config{"Frontend::ImagePath"}logo.jpg"

This is located in otrs/var/httpd/htdocs/images/Standard

[rtausch236]

I got it based on your instructions....THANKS!!!