Allow customer to select location (CI) in ticket

[rimez]

Is it possible to allow the customer to select a location CI when he/she is creating a ticket? I've been looking but haven't found anything on this topic yet.

What I want is to have a ticket created by a customer where their location is already linked to the ticket upon creation.

Any advice on this topic would be appreciated.

[jojo]

There is a feature add on for this: http://www.otrs.com/en/solutions/subscr ... Assignment

[rimez]

Yes, I am aware of this but to be honest, with the high cost of the module (+the support license) and the fact that it's more than I need, it's not an option at this point.

I was hoping to develop this internally. I do not want the customer to know at all that they are selecting a CI. For them, it should look like nothing more than a site list.

Has anyone tried doing this type of thing on their own?