I'm using OTRS in a municipal environment. The customers are being pulled from our Active Directory. Is there some way to let OTRS know which agency they work for? We currently know john.doe is a Health Department child vaccination worker because he's in the Child Services OU which is a child of the Department of Public Health OU. Our "department" field in the AD is all over the place - john.doe's department field may be HD, Health, Health Dept, Health Department, etc. So for now my priority is to run a script to reset department based on OU then map department in OTRS - then figure out someway to run reports based on the department of the customer (if that's even possible).Is that the best way to do it? Is there some alternative? Thanks!